At Doorstep Mobile Service, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and enquiry forms.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.
- Information We Collect
When you use our website or contact us for our services, we may collect the following information:
Name
Mobile number
Email address
Service or repair requirements
Mobile/device details
Address or location details required for doorstep service
Information submitted through enquiry or contact forms
Any other information you voluntarily provide to us
We may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, and date/time of your visit.
- How We Use Your Information
We may use the information collected to:
Respond to your enquiries and requests
Schedule and provide doorstep mobile repair services
Contact you regarding your service request
Provide quotations and service-related information
Confirm appointments and service details
Improve our website and services
Send service-related updates or communications
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
We will use personal information only for legitimate and specified purposes relevant to providing our services.
- Phone Calls and Communications
If you provide your mobile number through our website, you may receive calls, SMS, WhatsApp messages, or other communications related to your enquiry, appointment, repair service, quotation, or other service-related matters.
Where required, promotional communications will be subject to applicable consent and communication preferences.
- Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers, employees, technicians, or business partners only when required to:
Provide the requested service
Schedule or complete a doorstep visit
Maintain our website or technical systems
Process payments, where applicable
Comply with legal requirements
Such sharing will be limited to information reasonably necessary for the relevant purpose.
- Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance your experience.
Third-party services such as analytics, advertising, or embedded tools may also use cookies or similar technologies according to their own privacy policies.
You can control or disable cookies through your browser settings, although some website features may not function properly as a result.
- Third-Party Services and Links
Our website may contain links to third-party websites, social media platforms, payment services, maps, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
- Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, or fulfil other legitimate purposes.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
- Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request information about the personal data we process
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Raise a concern or complaint regarding the handling of your personal information
Requests may be submitted using the contact details provided below.
- Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate authorization where such authorization is required by applicable law.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised effective date.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
10. Contact Us
For service enquiries, location availability, or clarification of these Terms & Conditions, please contact us using the details below.
Head Office
Q FIX MOBILE SERVICE INSTITUTE OF TECHNOLOGY
Cross Cut Road, 3rd Street, Gandhipuram,
Coimbatore – 641012, Tamil Nadu, India
Phone: +91 8111049991
Email: themobileserviceindia@gmail.com
By using our website and submitting your information, you acknowledge that you have read and understood this Privacy Policy